Sample Orders

Sorry, but all sales of samples are final and we are unable to accept sample returns.


Product Orders

Most products can be returned for a refund up to 30 days after the item has been shipped. Shipping costs must be paid by the customer. In order to receive a full refund, the item must be unused, unopened and in its original and undamaged packaging (including unopened cellophane wrap where applicable). Please email to get return authorization and approval.

We highly recommend that you return the item carefully so it is not damaged upon its return. If an item is used or the packaging is damaged we can only offer a 50% refund. We do not receive COD returns. Please note that we cannot accept returns on Le Labo products, as they are made to order.


Shipping and Returns

Once you receive an approval, please send returned items to the address below. Your money will be refunded within 14 business days after we receive the package.

Fragtime Empire

No 2004, Ground Floor, Malayan Mansion,Jalan Masjid India, 50100,Kuala Lumpur

Phone Number : 012-6131789


Fragtime Empire

No 2004, Ground Floor, Malayan Mansion,

Jalan Masjid India, 50100,

Kuala Lumpur

Phone Number : 012-6131789




Fragtime Empire does not represent or warrant that the content accessible in this site is accurate, complete or current. Pricing and availability information is subject to change without notice. We reserve the right to refuse shipment of product to anyone for any reason.